You can place an order using 3 different methods:
- The e-commerce site: pro.medelys.fr
- Email: commandes@medelys.fr
- Telephone: +33(0) 146869707

Orders received outside opening hours are processed from 4:00 AM the next day.

Yes, order additions and modifications are possible.
Contact customer service at +33(0) 146869707 or by email

Yes. We use trucks designed for food transport. They can deliver dry, fresh, and frozen products, in compliance with current regulations and our Sanitation Standard Operating Procedures (SSOPs).

Yes. We deliver using three-temperature trucks.

Yes.

For mainland France via shipments.

Yes.

As we are located at the Rungis International Market (MIN), we work with freight forwarders with whom we can put you in touch.

For Paris and the Ile-de-France region, delivery is within 24 to 48 hours after placing your order. Your delivery day will be communicated to you by Customer Service after your order has been placed.

Delivery times for other regions of France, Overseas Territories and International destinations vary (please inquire with customer service).

For Paris and the Ile-de-France region:

• Minimum order of 120€* purchase
• Free delivery: from 220€* purchase
• If free delivery threshold is not met: 25€* delivery fee

For other regions of France (outside Ile-de-France):

• No minimum order
• Delivery price depends on weight and destination

For Overseas Territories and International:

• No minimum order
• Maison Médelys handles the deposit of goods with an approved freight forwarder. The choice of freight forwarder and the cost of transport are at the customer's expense.
  
  *Prices exclusive of tax

Only orders weighing < 30kg are shipped by Chronopost for provincial areas.

It is mandatory to have a Kbis (company registration extract) or a Rungis Market buyer's card (obtain a buyer's card).

For more information, click here.

Food connoisseurs are invited to place orders on our dedicated website www.instantchef.com where many products for professional use are sold.

You must have a buyer's card for the Rungis International Market or a Kbis (company registration certificate).

We recommend opening a Maison Médelys customer account to facilitate your purchases (open a customer account).

You must have a Maison Médelys customer account (open a customer account).

Please send the following documents to commandes@medelys.fr, providing your Last Name, First Name, and company name:
- A Kbis extract less than 3 months old (obtain your Kbis)
- Your bank details (RIB)

Our customer service will contact you shortly.

Your customer number is the 6-digit code on your last invoice.

No, all prices are exclusive of tax.

In-store purchase: on the day of your purchase.

Delivery purchase with a customer account: by email on the day of your purchase.

- Credit Card
- Cash
- Bank Transfer
- Check
- Direct Debit
- MOTO (Mail Order/Telephone Order)

For all claims, please send an email with your customer code to commandes@medelys.fr

In positive or negative refrigerated enclosures (cold room or display case) for fresh and frozen products, in accordance with current regulations and our HACCP plan (Hazard Analysis and Critical Control Points). They are equipped with electronic recorders with alarm management in case of temperature exceedance.

Yes. After an inspection in 2023 by the Departmental Directorate for the Protection of Populations (DDPP), Maison Médelys obtained a "Very Satisfactory" rating for its HACCP (Hazard Analysis Critical Control Point) standards.

Use-by date: Do not consume the product after this date, as it poses a health risk (risk of microbiological growth).

Best-before date (formerly "optimal use-by date"): The product can be consumed even after this date and poses no health risk; only its organoleptic qualities are affected (taste, smell, appearance, texture).

Consult the product label. You can also request the technical data sheet.

As part of a transparency policy towards consumers, Maison Médelys complies with European Regulation 1169/2011 INCO (Consumer Information).

The referenced products must be part of the 21 Maison Médelys ranges and meet the needs of catering professionals.

Each product undergoes a strict selection process. They are chosen for their taste qualities, manufacturing processes, origins, and originality.

All products are tasted. Some are tested by a selection of our customers.

Dedicated to sourcing, the Purchasing Department researches origins and manufacturing processes.

Several times a year, we meet our suppliers by visiting their production sites (domains, factories). These visits allow us to discover the trades and manufacturing methods of our partners.

Each of our suppliers has unique expertise. We favor direct contact with our partners, fostering relationships built on trust.

Click here

On the My Account page, accessible from the main menu or by clicking on the My Account tab in the top right corner.

To reset your password: My Account > Recover my password

To change other account information (delivery address, company, etc.): send an email to customer service.

Click here

Yes. Open a customer account.

Pro.medelys.fr is an order placement site, the payment method applied is the one you chose when opening your account. We do not yet offer online payment methods.

After you have placed your order, delivery details will be sent to you by customer service.

Contact Customer Service.
By phone: +33(0)146869707
By email: commandes@medelys.fr

Find your detailed online order history in My Account

In accordance with the GDPR policy (General Data Protection Regulation) in force since May 25, 2018, Maison Médelys protects the rights of Internet users and their private data. Consult our text on the Privacy Policy to learn more.

For many years, the company's CSR policy has revolved around environmental protection.

The thermal insulation of the F5C building helps limit energy consumption in winter; recycling, selective sorting, and limiting paper use are daily practices adopted by employees.

Biodegradable waste (biowaste) is recovered. It is reprocessed in a methanization center (learn more about this process).

Three electric cars are used by delivery drivers and sales representatives.